Q: What makes CMIS different from other copy services?

A: First, CMIS is a professional release of information service. We don’t just copy records. We provide the assistance to keep medical information confidential even when copies of a patient’s medical records are made and sent or faxed to another requester. We know how to respond to the different requests for medical records.

Q: If the person assigned from CMIS to my HIM department misses work, what happens to the requests for records? Who will work for the assigned health document specialist?

A: All of our hospitals and clinics have a manager and supervisor assigned from CMIS. In the event that the regular CMIS health document specialist cannot make it to work in your HIM department, CMIS will send a qualified health document specialist to your HIM department. The site instructions each manager gathers assists us in this process.

Q: Are electronic medical records safe and secure from hackers and others trying to get my medical information?

A: Hospitals and clinics have been entrusted with the responsibility of keeping medical information private for decades. CMIS has instituted and routinely updates its processes and protections to keep the electronic medical record safe and secure. User ID’s , logins, and passwords are used to keep computer systems safe from those who are unauthorized to access the system.

The health document specialists of CMIS have been entrusted with the responsibility of keeping information private. Our health document specialists understand the importance of keeping medical information confidential.