Reported at one of our manager meetings, was information concerning your patient requests for their records.  Our managers are reporting an increase in the number of requests made by patients.  Reasons given by our management team are:

• the push by the American Health Information Management Association (AHIMA) for My PHR (My Personal Health Record)
• more access to record request on line at provider websites has accounted for this increase in requests.
• Patients believing that E H R systems are unreliable and the need to carry records in case the system crashes.
• Patient interest in their medical information

Our statistics show an increase in the continuing care requests (patient requests included) from 45.7% last year to 47.9% this year for the same period. Your patients are requesting copies of their records more now than in the past.  Your CM Information Specialists ROI Specialist is there to process these requests, understands how to handle these requests and has helpful insights into patient requests for records.  Your ROI Specialist can fill you in on our best practices for processing these requests.